Pricing Plans to Suit Your Organization
An easy and flexible pricing model helping you drive exceptional experience and product outcomes from unstructured feedback at scale.
Foundation
$25,000 per year
A comprehensive view of themes, sentiment and categories in your feedback data
Assigned Customer Success Manager
Full platform access
24/7 support
Enterprise
Let us prepare a customized proposal for you.
Comment volume discounts
Tailored onboarding
Country specific rates
Complete security support
Partnership level of support
What plan meets your needs?
Get in touch and we’ll give you a personalized recommendation based on your current needs and future goals.
Get a pricing estimate| Foundation | Enterprise | |
|---|---|---|
| Comment volume * | Up to 25,000 | Custom |
| Datasets * | Up to 3 Datasets | Custom |
| Thematic and Sentiment analysis | ||
| Advanced Analysis Tools | ||
| Dashboards and Reports | ||
| Workflows | ||
| Summarizer | ||
| Thematic Answers, with natural language interface | ||
| API and one-click integrations |
Foundation
- Comment volume *
- Up to 25,000
- Datasets *
- Up to 3 Datasets
- Thematic and Sentiment analysis
- Advanced Analysis Tools
- Dashboards and Reports
- Workflows
- Summarizer
- Thematic Answers, with natural language interface
- API and one-click integrations
Enterprise
- Comment volume *
- Custom
- Datasets *
- Custom
- Thematic and Sentiment analysis
- Advanced Analysis Tools
- Dashboards and Reports
- Workflows
- Summarizer
- Thematic Answers, with natural language interface
- API and one-click integrations
* A comment can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
* A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site.
Have questions? We have answers!
All contracts are based on comment volume, number of datasets, how the dataset is analyzed and the support you need.
We pride ourselves on our outstanding support! Our Customer Success team, lead by a former customer, are often described as 'legendary', 'outstanding' and 'exceptional'. Just check out our G2 reviews.
There's no additional cost for our one click integrations or csv uploads. You can also use our API to push data into Thematic. We make it easy to pipe in your data.
Any dataset with comments, along with the quantitative variables or metadata you'd like to include. Your comments could be survey responses, conversations, support chat, app reviews, social media data or community chat. Thematic works best with at least 2,000 rows of verbatims.
Yes, we offer custom demos on your data or a comprehensive paid pilot for the complete experience of the Thematic platform.
You can be sure your data and reporting is handled properly. Thematic is Soc 2 Type II and GDPR compliant with comprehensive security features and workflows.
How do we compare to our competitors?
Find out three ways that we compare to each of these alternatives to Thematic.
How Thematic delivers value and ROI
Save thousands of hours getting to trusted insights
Thematic transforms feedback at scale into insights faster than the business makes decisions. It's an almost instant time to value.
No AI maintenance or technical coding skills required.Save time getting to insights
Get insights that drive customer-led growth
Use our advanced analysis suite to find and share insights that help to improve product and services.
Build a customer-led organization using our self-service feature to answer specific insights questions on the spot.Get specific and actionable insights.
Get a full view of customer data and pain points
Thematic analyzes feedback, chat, reviews, social media and support data for a full view of the customer.
Get an easy to consume, quantified story from your qualitative data with all the context you need.Learn more about our reporting and analysis tools
We used to spend weeks generating org-wide reports. We now get them done in one day with Thematic.
CX Analyst
Thematic has been the ultimate unlock for us to get a meaningful understanding of our unstructured data effectively and efficiently.
Listening Engagement Manager
