Uncover insights to save costs and reduce churn
With best-in-class AI and a powerful analytics platform, Thematic analyzes every conversation for ways to optimize your contact center and address friction points.
Leading companies rely on Thematic to get best-in-class insights from unstructured feedback at scale
Get gold from unsolicited feedback in all your conversation data
Companies across retail, finance, healthcare and telecommunications get a lot of data from these interactions. Use Conversational Analytics to improve customer experiences, reduce costs and improve retention.
- Transform conversations into layers of insights for churn risk, improvements for self-service, operations and more
- Automatically measure satisfaction, sentiment and other metrics
- Understand the ‘why’ behind call length, volumes, CSAT, sentiment and behavior
- Analyze feedback on new concepts, products, questions, and solutions
- Identify, understand, and prioritize the cause of bottlenecks
- Pick up emerging and unknown issues in near real-time
Full visibility into every interaction
Every conversation is easy to understand with our Conversation AI. What did they call about? What were the key details, Was the call resolved?
With just one click, trace top-level issues down to the original conversation threads and context.
Reduce operational costs and call time
Discover which topics or themes are driving your call volume and average handle time (AHT). Serve your customers more efficiently by identifying and addressing the main reasons for repeat contact. All to improve the bottom line.
Get a demoGet ahead of new issues before they take hold
You don’t have to wait on survey results to know what pain points your customers experience. With Thematic’s AI, you’ll identify every new and emerging issue, so you can take action before your agents are overwhelmed.
Improve your full customer journey
Reduce the burden on your contact center and learn specific ways to smooth out the customer experience Uncover the sources of frustration, whether it’s service outages, claim processes, or repeat contact and create a risk of churn. Built to seamlessly manage millions of data points, Thematic analyzes every interaction across every data source, giving you comprehensive insights to drive retention and cut costs.
Measure satisfaction without asking
Customer satisfaction impacts your brand reputation, loyalty, and revenue. It’s far too important a metric to leave up to surveys with a 5-10% response rate. Thematic uses LLMs to predict each customer’s satisfaction score based on the chat interactions. It’s easy for your business to learn from the voice of every customer. Request a demo to see automatic scoring in action now.
Find out how
Thematic powers conversational analytics with the best generative AI
You're in good company
Over 7,000 insights analysts, researchers and product managers use Thematic
